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I’ve been searching GOOG to find out the different places Outlook stores information because of a problem with certified emails. However, I can’t seem to find much other than telling me how to send certified emails.
I’ve seen problems with fingerprint readers (biometrics) trying to go to non-existent LDAP containers but in this case there are no biometrics on the machine.
The users does not have this problem when logging in to other machines with Office 2007, so it seems like a profile issue. We blew away the Outlook profile and rebuilt the OST, but that didn’t fix anything.
We could rebuild the entire user profile, but that seems like overkill. Thanks!
Answer by brayden
What specifically is the problem with email process? Are there error messages?
Another test you can do to see if the problem is specific to the user profile is have someone else log in to this particular PC (the one with the problem) and see if that person can send the emails with no issues. If they can send without problem then you definitely have a user profile issue. If they can’t then there is something systemically wrong with that PC and a new user profile obviously won’t help. Do you have an add-on email program that is used with outlook for sending these certified emails? The problem could be with that software. And if so then I would go to the vendor website and see if there is a known problem that has been identified between outlook and that particular software and see if the vendor has a fix to download.
